All Systems Operational

About This Site

Welcome to the New Mozilla Community Status Site!

Please feel free to reach out regarding any issues to moc@mozilla.com or #moc in IRC.

Mozilla Websites Operational
Bugzilla ? Operational
Mozilla Developer Network ? Operational
Mozilla Wiki ? Operational
Air Mozilla ? Operational
Pastebin ? Operational
Mozilla Reps ? Operational
Mozillians.org ? Operational
Mozilla Support ? Operational
Firefox Addons ? Operational
Etherpad ? Operational
Mozilla Discourse ? Operational
Mozilla Services Operational
Mozilla IRC ? Operational
Mozilla Mercurial Web ? Operational
Mozilla Mercurial SSH Operational
Tree Status ? Operational
External Services Operational
Google Apps Groups Operational
Auth0 Authentication Operational
Infrastructure Operational
Jumphost Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2017

No incidents reported today.

May 22, 2017

No incidents reported.

May 21, 2017
Resolved - The issues identified with support.mozilla.org have been resolved. The Mozilla Operations Center will continue to monitor for further issues.
Root Cause: To correct an issue with the sessions table after the rollback from the lithium environment a configuration change was made to move sessions to memcache and away from the database to stabilize performance.
End date/time: 2017-05-21 02:03a PDT
Duration: 121 minutes

If you have questions about this issue or experience further issues, please email moc@mozilla.com or visit #moc in IRC. A post-mortem will be completed for this incident, please look back on the status site for updated information.

Thank you,
Mozilla Operations Center
May 21, 02:22 PDT
Update - Updated Impact/Information: MOC, WebOps and Data team are continuing to investigate the source of the issue.
Next Update: 2017-05-21 2:30a PDT

If you have questions about this issue, please email moc@mozilla.com or visit #moc in IRC. We appreciate your continued patience.

Thank you,
Mozilla Operations Center
May 21, 01:30 PDT
Investigating - nvestigating - Please note we are currently experiencing an issue with the following:
Service and Impact: support.mozilla.org is showing service unavailable for some users
Next Update: 1:30a PT
Start Date/Time: 2017-05-21 12:01
Bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1366558
Engaged teams: MOC, WebOPs

If you have questions about this issue, please email moc@mozilla.com or visit #moc in IRC. We appreciate your patience.

Thank you,
Mozilla Operations Center
May 21, 00:30 PDT
May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017
Resolved - The work on support.mozilla.org has been completed successfully.
If you have questions about this scheduled maintenance please email moc@mozilla.com or visit #moc in IRC. We appreciate your patience for this brief outage.
May 15, 09:41 PDT
Investigating - To correct an issue with support.mozilla.org (SUMO) a database fail over will need to be performed this morning prior to 10a PDT. Users will experience no more than a 10 minute downtime to the application during this maintenance window.

If you have questions about this scheduled maintenance please email moc@mozilla.com or visit #moc in IRC. We appreciate your patience while we perform this work.

Thank you,
Mozilla Operations Center
May 15, 09:24 PDT
May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.

May 11, 2017

No incidents reported.

May 10, 2017

No incidents reported.

May 9, 2017

No incidents reported.